FAQ & Help

Q: How do I keep updated on your creations? Can you IM me when you release that?

A: It's easier for me to update people about my new releases through my official group,  and subscriber, the blog or online communities as Flickr, Twitter, Facebook and Google.


ABOUT REFUNDS, mistakes, missed deliveries, and penguins:

All sales are final, However- things happen, "things" go awry sometimes and everything is negotiable. All inquiries must be sent via IM to AineMari Flanagan. I do get offline emails when you im me, those go straight to my phone.You may drop the NC on me, but I can not guarantee that the inventory gremlins won't eat them. I do have a mailbox inworld at my shop I check it once a week when I think about it.Please place the following in the title on your notecard: Issue – Customer Service. Be sure to add your SL name, your inquiry & the name of the item and transaction info.

ABOUT CUSTOMS, collaborations, and ideas

Q: Do you accept custom works, commissions?
A: Yes! I love a challenge! BUT-  please  do not ask me to make an item that’s already being done in world by another creator, I'll just send you to them. I will not copy another artists work...ever... 

Q: I will pay you gazillions of peso's, dollars, euro's, cookies?
Q: You can resell it after, pleeeeease do this?A: No,

Q: May I have the texture/mesh/item you made full perm?A: No. (See additional copyright statement below)

Q: I have this really nice idea, would you like to hear it?A: Sure!. But please also consider the following things: I probably have already dozens of projects I am working on in all lives. I never recreate copyrighted material, I might get inspired by a lot of things but I will add my own style and artistic license to whatever you come up with.

Q: I purchased your product and it didn't get delivered,
A: Yes of course. I accept requests up to 2 days after a purchase happens, please send a IM with transaction details to AineMari Flanagan.


Q: I purchased the same product twice with the same avatar by mistake, may I have a refund?A: Yes of course. I accept refund requests up to 20 days after a double purchase happens, please send a n IM with both transaction details to AineMari Flanagan.

Q: Do you have gift cards?A: Yes, you may purchase them in my main shop through a vendor or through my marketplace.


Do you redeliver?

Yes, however, No Copy items are not eligible for redelivery unless something went seriously wrong with the item.
I will replace a broken item, but you'll need to show me so I can take photos and put in the -SL borked this!-  Hall of infamy. 

Gift cards are also rechargeable.

ABOUT MARKETS, malls, affiliates, hunts, sponsoring and bloggers

Q: Do you rent in RP sims markets?

A: I don't rent at markets, I have affiliate vendors if you would like to offer my items in your own sim and earn a 20% commission on everything you sell- they are free! I do visit other sims and try to support roleplay if I like the sim and theme. Please send me a notecard with your rules, info and landmark, I will gladly come to visit.


Q: Do you rent in malls and clubs?

A: No

Q: Do you participate in Hunts? Sponsor events? Sponsor fashion shows?

A; Depends on if the theme fits what I create, and I have time on my schedule, Please drop an NC in my mail box ( not on me) with a brief explanation and deadline.

Q: Do you have affiliate vendors?


A: Yes, click here for information regarding Caspervend systems affiliate vendors

Vendors are free to buy at my shop in the free section.

About the Vendors in Your Pack

Your affiliate pack may include single-item vendors, and / or multi-item vendors PLEASE do not contact Casper Warden regarding an issue with  this vendor.
Contact AineMari Flanagan regarding affiliate vendors

About Commissions & Payments

Every item you sell through your affiliate vendor will pay you a flat percentage commission.  Since there are no fractional L$ amounts, you will generally receive as close to the stated percentage as possible, but sometimes it may be off by L$1 due to rounding. This is just the nature of percentages in LSL.
As an example, an affiliate vendor with a 20% commission on a L$399 sale has a commission of L$79.80, but the vendor will only pay you L$79.
You MAY  be able to get a discount when buying from your own affiliate vendors - that will depend entirely on whether we've configured the vendors to allow that or not.

Setting Up

Multi-Item Vendors:
These vendors sell "groups" of items, with the groupings determined by Aine,  and may have from 1 to 13 panels on the vendors. Usually, as low prim as we can get them- thank you Caspervend
Multi-Item vendors seem to work best in "captive audience" environments - for example in an RP sim/region.

How It Works

Rez the vendor(s) of your choice.
Grant debit permission.
Move them into place
Done!
Why have Debit Permissions?
Prims in SL can't actually contain money. If you pay a vendor, you're actually giving that money to the person who owns that vendor. Debit permission allows a scripted object (like a vendor) to take command of some of that money and give it to others. While this may sound scary, it's actually pretty cool once you understand how it works.
* Customer pays the vendor L$399 (this money goes to you.)
* The vendor then gives L$5 to CasperVend (a small surcharge to the creator of the vendor scripts)
* The vendor then gives L$315 to the original merchant.
399 - 5 - 315 = L$79
After all is said and done, you keep L$79 from that L$399 sale.
You get your money right at the time of sale. You don't have to do any math, the vendor system does it all for you. While it may be a little disconcerting at first, you'll quickly see that you're making money with every sale.
You may see the debit permissions page for more technical details if you wish.

Affiliate Menu

Clicking on the vendor will give you a host of options. One is a button labeled "Affiliate". Click that and you can access these special functions.

What does this do?

Toggle Notice
This turns on/off the IM messages that let you know when a product has been sold through your vendor.

Toggle Offline:

This allows you to turn the vendor on or off. When in off mode, no one can make purchases from the vendor.

Control Panel:

This button will send you to a page on the Caspervend website - your very own affiliate control panel! - where you can access the new, more advanced options! (For security reasons, if you are logged in anywhere on the CasperTech website for your own products, you will be logged out.)

Affiliate Control Panel & Features

The Control Panel provides you with a certain amount of information about the vendor. A Map of its location, my name, the commission amount, and information to remind you of that vendor's location and what "self-purchase" settings have been set by the original merchant.

Sales tracking:

On the left side is a stats button, allowing affiliates to see ALL of their affiliate sales from all of their caspervend affiliate vendors at any time!

Security Lock:

This feature allows you to 'lock in' your percentage on the vendor. You can use this function to shut down the vendor in the event the original merchant ever lowers the original percentage. You won't be able to force a higher percentage, but you can set this feature to be sure that if the original merchant ever lowers the percentage, you'll know about it instantly because the vendor will stop working.
Simply tick/click the box to turn on the security lock - by default, it should have the current percentage in the window - and click "Save".

Discounts:

For years, RP groups have been asking for a way to turn their affiliate percentage into a sort of "group discount" for their members. Simply set the discount setting to 100%, and (on a 20% commission vendor) instead of keeping a commission, anyone who buys from your vendor will receive 20% of their purchase back! With the discount setting, you can also run your own special sales events on your affiliate items using your affiliate percentage.
Simply tick/click the box to turn on the discount feature, and set how much of your commission you want to refund back to the customer, expressed as a percentage, and click "Save".

Keeping Up To Date

The merchant you got your vendors from may have left the vendors modifiable. This allows you to resize as needed for space you're setting them up at.


If the vendors are modifiable, this also allows you to run an UpgradeBee as needed to update the script in each vendor. The merchant you received vendors from should send you an UpgradeBee when there is an upgrade, or you will be offered a current UpgradeBee whenever you rez a vendor that happens to have an older version of the vending script.


COPYRIGHT/ TRADEMARKED
All creations by AineMari Flanagan of Building Daydreams, MacMoragh and Muse, Satyrs Muse, Wolf & Raven and Smiling Satyr Studios LLC brand are copyrighted and property of  the Second Life Avatar AineMari Flanagan and the InWolrdz Avatar Aine Flanagan and the relative owner and creator of that avatar account. Stealing texture, builds (so including any textures, meshes, written material and any in world build created by AineMari Flanagan (and/or under the brands named) will be prosecuted legally under the DMCA (Digital Millennium Copyright Act) and also will be reported to Linden Labs as abuse. Collaborative projects with other brands carry the participants Name and Brand and are subject to the original creators terms and conditions.

Second Life® is a trademark of Linden Research, Inc. not affiliated with or sponsored by Linden Research

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